Feeling Pressured to Go to Another Shop?

IT’S YOUR CAR, IT’S YOUR CHOICE!   NO LAW REQUIRES YOU TO USE THE INSURANCE COMPANY’S SUGGESTED REPAIR FACILITY!

Some insurance companies will request concessions or stipulations from other body shops in order to receive their business.  These concessions can sometimes lead to a lower cost or lower quality repair.

We believe we have a responsibility to the vehicle owner, who is ultimately our customer, not the insurance company.
Don’t be manipulated by the word tracks.  These are often heard phrases some insurance companies will tell you when they want you to go a shop on their “List” and what our response is.

They are not are not on our list, we can't guarantee your repairs.
We identify the vehicle owner as our primary customer, not the insurance company.  As for guaranteeing our work, they do not need to, as we have a lifetime guarantee on all our repairs.  When have you ever seen an insurance company with a car being repaired in their office?  Truth is that if you should have any concerns about your repairs they will send you back to whomever you selected off their list.
If you use them, we can't get an adjuster out for several days, if you take it to our network shop we will have someone start on it right away.
This is just another ploy to steer you, we have heard insurance companies tell our customers how busy they are and they can’t get someone out for 7 or 8 days, we know that is simply not true.  Most companies are required to appraise a vehicle within 72 hrs.
If you use that shop you will have to pay for your rental out of pocket.
This is not true, but some insurance companies will try to force you into a rental reimbursement, which means they will either try to get you to pay with a credit card and then reimburse you, or offer to send check for X amount of rental days (which you should promptly refuse to do). Most companies have direct bill agreements with rental companies, but they do not always disclose that.
They charge more than the prevailing rate and you will have to pay the difference in repair cost.
All Additional fees are clearly discussed with you and subject to your approval. And in most cases the customer collects the difference from the insurance company after a few phone calls; our in-house insurance claim specialists can assist you in this process.
Claims take longer to settle if you use them.
The only thing that takes longer is the insurance companies’ response time.  They may be slower to respond in communication matters than their preferred providers.  Again, our in-house insurance claim specialists can assist you in this process.

These are just a few of the word tracks used to manipulate the customer into using a specific repair facility. Be careful it’s your vehicle, your investment; you have the right to make the choice on who repairs your vehicle!

We would be more than happy to assist you in the claims process.  The truth is we work with about every company out there, more importantly we do not lose sight of who the customer is. We realize the investment that you have in your vehicle, and we want to make sure the value of your investment is not diminished through poor quality visible repairs.

Ask us what insurance companies we recommend, we always prefer companies that have local agents that can meet with you face to face, we are not a fan of most of the internet based insurance policies, BEWARE you get what you pay for and you do not realize the value of a good company until you have a claim.

TESTIMONIALS

Your staff handled an unfamiliar insurance company’s requirements professionally and quickly. Great customer service!
Fleet Services