Feeling Pressured to Go to Another Shop?
IT’S YOUR CAR, IT’S YOUR CHOICE! NO LAW REQUIRES YOU TO USE THE INSURANCE COMPANY’S SUGGESTED REPAIR FACILITY!
Some insurance companies will request concessions or stipulations from other body shops in order to receive their business. These concessions can sometimes lead to a lower cost or lower quality repair.
We believe we have a responsibility to the vehicle owner, who is ultimately our customer, not the insurance company.
Don’t be manipulated by the word tracks. These are often heard phrases some insurance companies will tell you when they want you to go a shop on their “List” and what our response is.
They are not are not on our list, we can't guarantee your repairs.
If you use them, we can't get an adjuster out for several days, if you take it to our network shop we will have someone start on it right away.
If you use that shop you will have to pay for your rental out of pocket.
They charge more than the prevailing rate and you will have to pay the difference in repair cost.
Claims take longer to settle if you use them.
These are just a few of the word tracks used to manipulate the customer into using a specific repair facility. Be careful it’s your vehicle, your investment; you have the right to make the choice on who repairs your vehicle!
We would be more than happy to assist you in the claims process. The truth is we work with about every company out there, more importantly we do not lose sight of who the customer is. We realize the investment that you have in your vehicle, and we want to make sure the value of your investment is not diminished through poor quality visible repairs.
Ask us what insurance companies we recommend, we always prefer companies that have local agents that can meet with you face to face, we are not a fan of most of the internet based insurance policies, BEWARE you get what you pay for and you do not realize the value of a good company until you have a claim.
Your staff handled an unfamiliar insurance company’s requirements professionally and quickly. Great customer service!
You guys run a model good business which is a rarity in Hawaii. Thank you so much for the airport drop-off! You are the best!
You exceeded my expectations, plus your extra service of returning the rental car for me. I am a 40 year (retired) agent of State Farm Ins and never experienced a shop like yours!
I’m so happy with the whole process and the service that I received from Auto Body Hawaii. Thank you for making my experience so enjoyable!
Loved being able to see pictures on line! Customer service was incredible-mahalo nui for being terrific!
Overall excellent service. Job well done.
Great attitude on the part of the staff. Great, professional service!
Fabulous service quality. Thank you… I trust you and will refer you to everyone!
This kind of attentiveness to customer needs is the difference between a good company and a great company!
Outstanding service from beginning to end!